['Privacy Policy for Sterling Clean Solutions Ltd\n\nAt Sterling Clean Solutions Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform and services related to house cleaning and domestic services.\n\n1. Information We Collect \nWe collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Data”) when you interact with our site or engage our services. This includes: \n- Contact details such as name, postal address, phone number, and email address. \n- Information about your residence or property relevant to providing cleaning services. \n- Payment information necessary to complete transactions. \n- Records of service requests, customer support interactions, and feedback. \n- Technical data such as IP address, browser type, and browsing activity on our site.\n\n2. How We Use Your Information \nWe use your personal information to: \n- Provide and improve our residential and commercial cleaning services. \n- Process payments and confirm bookings. \n- Communicate important service information and respond to inquiries. \n- Comply with legal and regulatory obligations. \n- Analyze usage trends to enhance your experience on our online platform. \n- Prevent fraudulent activities and ensure security.\n\n3. Legal Basis for Processing \nWe process your personal data in accordance with applicable laws including the General Data Protection Regulation (GDPR). Legal bases for processing include: \n- Performance of a contract: to provide contracted services. \n- Legitimate interests: to improve services, security, and marketing efforts. \n- Consent: when you consent to receive marketing communications. \n- Compliance with legal obligations.\n\n4. Sharing Your Information \nSterling Clean Solutions Ltd does not sell or rent your personal data to third parties. We may disclose your information to: \n- Trusted third-party service providers who assist with operations, such as payment processors or customer relationship management, under strict confidentiality agreements. \n- Legal authorities where required by law or for fraud prevention. \n- Business partners for marketing purposes only where you have consented.\n\n5. Data Security \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal information is restricted to authorized personnel only.\n\n6. Retention of Data \nYour personal data is retained only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. When no longer required, personal data will be securely deleted or anonymized.\n\n7. Your Rights \nUnder GDPR and related laws, you have the right to: \n- Access the personal data we hold about you. \n- Rectify any inaccurate or incomplete data. \n- Request erasure of your personal data where applicable. \n- Object to or restrict certain processing activities. \n- Request data portability. \n- Withdraw consent at any time, without affecting legality of prior processing. \nTo exercise your rights, please contact us at the postal address provided below.\n\n8. Cookies and Tracking \nOur site may use cookies and similar tracking technologies to improve functionality and analyze site usage. You can adjust your browser settings to refuse cookies, but this may affect site performance.\n\n9. International Transfers \nYour information may be stored and processed in the United Kingdom and other countries where Sterling Clean Solutions Ltd or its service providers operate. Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place.\n\n10. Changes to This Policy \nWe may update this Privacy Policy from time to time to reflect changes in laws or our services. The most current version will always be available on our platform.\n\nContact Us \nIf you have any questions about this Privacy Policy or how we handle your personal information, please write to us at: \nSterling Clean Solutions Ltd \n47 Kingsland Road, Suite 3A \nManchester, Greater Manchester \nM14 6HT \nUnited Kingdom\n\nThank you for trusting Sterling Clean Solutions Ltd with your cleaning needs. We are committed to protecting your privacy and providing outstanding service with transparency and care.', 0.0014307999999999999, 'gpt-4.1-mini']